Billing & Plans
Patrol offers four plan tiers. New organisations start on the Free plan and can upgrade at any time.
Plan comparison
Section titled “Plan comparison”| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Team seats | 3 | 10 | 50 | Unlimited |
| Environments | 5 | 25 | 100 | Unlimited |
| Customers | 3 | 10 | 50 | Unlimited |
| Integrations | 0 | 1 | 5 | Unlimited |
| Runbooks | — | Yes | Yes | Yes |
| Drift detection | — | — | Yes | Yes |
| Audit log | — | Yes | Yes | Yes |
| Billing | — | Card (auto) | Card (auto) | Invoice |
Self-serve upgrade
Section titled “Self-serve upgrade”- Go to Settings → Billing
- Review your current usage and plan limits
- Click Upgrade on the plan you want
- Complete payment via Stripe Checkout
- Your plan is activated immediately
You can manage payment methods, view invoices, and cancel from the Manage Billing button, which opens Stripe’s billing portal.
Enterprise / invoice billing
Section titled “Enterprise / invoice billing”Enterprise plans use invoice-based billing with configurable payment terms (e.g., Net 30). These are set up by a Patrol administrator:
- The admin navigates to Admin Portal → Tenants → [Your Org]
- Selects the Enterprise plan and “Invoice” collection method
- Creates an invoice subscription with the agreed payment terms
- Stripe sends invoices on the billing cycle; payment is tracked automatically
Usage limits
Section titled “Usage limits”When you reach a plan limit (e.g., maximum environments), you’ll see an upgrade prompt instead of the create button. Existing resources are never deleted — you just can’t create new ones until you upgrade or remove existing items.
Super admin portal
Section titled “Super admin portal”Platform administrators with the superadmin role can access the Admin Portal from the sidebar. This allows:
- View all tenants with plan, status, and usage statistics
- Override plans — set any tenant to any plan tier
- Override limits — set custom resource limits per tenant (e.g. raise
maxIntegrationsabove the plan default) - Apply free periods — grant a paid plan for a limited time
- Extend trials — set or extend trial end dates
- Create invoice subscriptions — set up enterprise billing via Stripe
- View tenant users — see all members of any organisation
The superadmin role is assigned directly in the database and cannot be set through the normal UI. Super admins are not exempt from plan limits when using the app within a tenant — limits apply based on the tenant’s plan and any overrides set in the Admin Portal.